Return & Refund Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or exchange. Please see below for more information on our return policy.

RETURNS

• We accept returns for an exchange/refund within 30 days of delivery.
• Shipping and handling fees are non-refundable, we offer free postage for exchange items.
• All returned items must be in new and unused condition, with all original tags and labels attached.
• Postage for return of items will be the responsibility of the customer.
• Returns MUST be received back in new condition within the original packaging. (30% restock fee will be applied for the return item without original tab)
• If the original packaging has been discarded, customers will have to provide the proper packaging for item to be returned. For return of non-faulty orders, our company processes a 30% restocking fee.

RETURN PROCESS

To return an item, please message us directly from online chat or email customer service at masqueparty2020@gmail.com, or leave us a message on Contact Us. Provide us your order number and details about your product, we will response you the return instruction very quickly.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange in 3-5 business days. Please message us or email us if you have any questions.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: masqueparty2020@gmail.com